FIA — Admin Panel

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AI Phone Calls

Line settings greeting, on/off, fallback number, text summaries

Controls for the AI assistant that answers your phone intake line. Changes take effect on the next call.

AI assistant answers calls

When off, callers hear a short notice and the fallback number below, then the call ends.

Fallback number (read to callers when off)

Custom greeting (optional)

Leave blank to use the default greeting with your agency name. Write it the way it should be spoken.

Text call summaries to

A short summary is texted here after every call. Blank disables texting.

Overnight dispatch hospital PIN accounts, on-call texting, dispatch hours

When on and inside the dispatch window, callers who give a valid PIN are routed to that account's on-call interpreter by text, and your escalation numbers receive every request. Off by default; changes take effect on the next call.

Overnight dispatch on

Dispatch hours start

Dispatch hours end

All day on weekends

Text every dispatch to (escalation numbers, comma-separated)

Also texted when a caller fails the PIN three times or the on-call interpreter cannot be reached.

Force dispatch on until (optional)

Ignores the hours until this time, then expires on its own. Leave blank for none.

PIN accounts

One row per client account (hospital or clinic). Callers say the PIN; that account's on-call number gets the text (backup if the first text fails). New hospitals: add the account under Accounts first.

Calls answered by the AI assistant line.

Appointments

Status

From

Reports

From

Invoices

Support

Platform

Every tenant on IMP. Health flags catch a broken agency before they call.

Activity Log

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Members

Resources

Scheduling Tools

Tools for filling open jobs.

Email Blaster

Pick open jobs, choose columns, copy a table into an email

Tool

Interpreter Availability

Overlay schedules and check who is free for up to 10 date and time slots

Tool

Training & Qualifications

Training, standards, and language qualifications for interpreters.

Spanish Language Proficiency

Proficiency assessment and reference for Spanish assignments

Coming soon

HIPAA Training

Privacy and security training for interpreters and staff

Training

Code of Ethics

Professional conduct standards for interpreters

Coming soon

Cultural Competency

Working across cultures and communities

Coming soon

Email Blast Generator

Open jobs (not yet blasted and blasted, today onward). Pick jobs, choose what to include, then copy the table into an email. Nothing here changes a job.

From

Language

Delivery

Status

0 selected

Include in email

Job # Date Time Length Account name Language Delivery type Appointment type Suite / room Interpreters needed (when more than one) Contact name Contact phone Notes to interpreters

Contact phone / notes go to everyone on the email.

Address

Language style

Group by date Agency sign-off

Intro line

Preview

Settings

Agency Branding

This information appears on invoices, emails, and the client portal.

Click to upload logo

Agency Logo

PNG, JPG, SVG, or WebP. Max 2MB. Recommended: 400×400px or wider.

Agency Name *

Website

Phone

Street Address

City

State

ZIP

Tax ID / EIN — shown on invoices if provided

Urgent Queue Thresholds

Rate Cards

Set billing rates per account and language. These are used to auto-calculate charges when completing jobs.

VRI/OPI Default Rates

Default per-minute rates you charge clients for video, phone, and AI interpretation. Used when an account doesn't have its own rate. Override per-account in Account Details.

Broadcast Display (Interpreter View)

Control what interpreters see when a job is broadcasted.

Custom Fields Visibility

Custom fields marked "Show in Broadcast" will be visible to interpreters in their portal. Manage fields in the Custom Fields tab.

Custom Fields

Add custom fields to job creation, accounts, or interpreter profiles.

Business Hours

Define standard business hours. Jobs outside these hours trigger "Non-Business Hours" special rates from rate cards.

Start Time

End Time

Default Timezone

Business Days

Mon Tue Wed Thu Fri Sat Sun

Interpreter Payment Schedule

Configure how often interpreters are paid. Completed jobs will be grouped into pay periods automatically.

Pay Frequency

Pay Period Start Date

Anchor date for weekly/bi-weekly cycles

Processing Days

Days after period end until payday

Semi-Monthly Pay Days

and

Monthly Pay Day

Pay Period Preview

Upcoming pay periods and paydays based on current settings.

Completed Jobs by Pay Period

Jobs completed within each pay period, with totals.

Email Configuration

Configure your email provider for sending notifications. Supports SMTP (Gmail, Outlook, custom), SendGrid, Resend, and Amazon SES.

Email Provider

Enabled

API Key

SMTP Host

SMTP Port

SMTP Username

SMTP Password / App Password

From Name

From Email

Reply-To

Email Relay Server URL — required for SMTP, optional for API providers

Sending Domain

Your invites and notifications already send successfully — using our shared sender (no-reply.{slug}@mail.interpretationmanagement.com) with replies routing to your configured Reply-To address. Want emails to come from your own domain ([email protected]) instead? Verify a domain below — better for branding and long-term deliverability. One-time DNS setup.

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Notification Templates

Customize email templates for each event. Use {{variable}} merge tags.

Notification Log

Recent email notifications sent from the system.

Invoice Delivery Method

Choose how invoices are delivered to clients. This determines what happens when you click "Send" on an invoice.

IMP Built-In

Send invoice email via IMP → client pays through the IMP client portal

QuickBooks Online

Push invoice to QBO → QuickBooks handles delivery & payment → status syncs back to IMP

Stripe Invoicing

Create Stripe Invoice → Stripe sends email & collects payment → webhook updates IMP

Manual

Just marks as SENT in IMP — you send the invoice however you prefer (PDF, email, mail)

QuickBooks Online

Connect your QuickBooks account to sync invoices automatically.

✓ Connected to QuickBooks

When an invoice is sent to QuickBooks:

Push to QBO only — I'll review and send manually

Invoice is created in QuickBooks. You open it in QBO, review, and send when ready.

Push to QBO and send automatically

Invoice is created in QuickBooks AND emailed to the client immediately via QBO.

Click the button below to log into your QuickBooks account and authorize IMP to create invoices.

Stripe

Connect Stripe to collect payments via invoices and the client portal.

Publishable Key

Secret Key

Auto-Rebroadcast

Automatically re-broadcast urgent jobs to additional interpreters when no one has accepted.

Enable Auto-Rebroadcast

Hours Before Start

When a broadcasted job has no accepts and is within this many hours of starting, auto-rebroadcast to additional interpreters.

Max Rebroadcasts Per Job

Each rebroadcast sends to interpreters who haven't received the job yet. Minimum 30 min between rebroadcasts.

Double-Booking Prevention

When broadcasting, interpreters with conflicting schedules are flagged. Direct overlaps show a red indicator, and jobs within the buffer window show a yellow warning.

Buffer Time Between Jobs (minutes)

Minimum time between an interpreter's jobs for driving + prep. Interpreters within this window are shown with a yellow warning.

Auto-Cancel Unfilled Jobs

Jobs that pass their start time without a confirmed interpreter are automatically cancelled with reason "Unable to Fill" and all charges zeroed. You can still retroactively confirm an interpreter who attended anyway.

Enable auto-cancel

Grace Period After Start Time

Jobs with no confirmed interpreter this many minutes after start time will auto-cancel.

Audit Log

Click Refresh to load.

AI Processor Templates

Deterministic extraction templates for the IMP AI Processor. When a pasted request matches a template's pattern, fields are extracted by rule with no AI call. Inactive templates are skipped. Templates are authored via SQL; activation, deactivation, and deletion are managed here.

System Health

Live readiness check for call infrastructure. Run before testing if something feels off.

            Click "Run Check" to pull current status.
          

Reset Stuck Sessions

Close any ringing sessions older than 10 minutes. Safe to run anytime — sessions that ring-out normally (60s timeout) don't show up here.