Last updated: August 28, 2026
1. Introduction
Frederick Interpreting Agency, LLC ("Company," "we," "us," or "our") operates the Interpretation Management Platform ("IMP" or "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
Please read this policy carefully. By using IMP, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, role (administrator, interpreter, account contact)
- Profile Information: Languages, certifications, address, gender, bio (for interpreters)
- Job Data: Appointment details, locations, dates, times, service types, client information
- Financial Information: Billing rates, invoice data, payment information, bank details (when applicable)
- Communications: Messages, notes, and correspondence conducted through the Platform
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, actions taken within the Platform
- Device Information: Browser type, operating system, device identifiers
- Location Data: IP address, geocoded addresses for job locations and interpreter proximity
2.3 Information from Third Parties
- Authentication Providers: Information from Google, Microsoft, or other identity providers used for sign-in
- Payment Processors: Transaction confirmations from Stripe, QuickBooks, or other payment services
3. How We Use Your Information
| Purpose | Data Used |
|---|---|
| Provide and operate the Platform | Account info, job data, profile info |
| Match interpreters with assignments | Languages, certifications, location, availability |
| Process payments and invoicing | Financial info, job data, account info |
| Send notifications and communications | Email, phone, job details |
| Generate reports and analytics | Job data, financial data, usage data |
| Improve the Platform | Usage data, feedback |
| Comply with legal obligations | All applicable data as required |
4. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Between Platform Users: Job details are shared between administrators, interpreters, and account contacts as necessary to facilitate interpretation services. Broadcast display settings control what interpreters can see.
- Service Providers: We use third-party services for hosting (Supabase, Cloudflare), email delivery (configurable per agency), payment processing (Stripe, QuickBooks), and mapping (OpenStreetMap). These providers only receive data necessary to perform their services.
- Legal Requirements: We may disclose information when required by law, court order, or governmental regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption in transit (TLS/SSL) and at rest
- Row-level security policies in our database
- Authentication and role-based access controls
- Regular security reviews and updates
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Healthcare Data and HIPAA
IMP runs on infrastructure that supports HIPAA-eligible configurations, including encryption in transit and at rest, access controls, and audit logging. We do not currently claim HIPAA compliance, and no Business Associate Agreement is in place by default.
Agencies that intend to handle Protected Health Information through IMP must execute a Business Associate Agreement with us first. Until one is executed, agencies should not enter PHI into the Platform. AI features, including automated speech translation and AI intake, are outside the scope of any such agreement unless separately confirmed in writing.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Job records and financial data may be retained for longer periods as required by law or for legitimate business purposes such as tax reporting and auditing.
8. Your Data and Account Deletion
Accounts on the Interpretation Management Platform are created and managed by the interpreting agency you work with or book through. You cannot create an account yourself, and your agency controls access to it.
How to request deletion
To have your account and associated personal data deleted, contact your agency administrator, or email [email protected] from the address associated with your account. Include your name and the name of your agency. Requests are actioned within 30 days.
What is deleted
On request we delete your profile information (name, email address, phone number, mailing address), your availability records, your notification and device tokens, and your login credentials. Once deleted, you can no longer sign in.
What is kept, and for how long
Records of completed interpreting assignments, invoices, and payment history are retained by your agency as business and tax records, as required by law. These are held by the agency as the data controller, typically for seven years, and are retained in a form that identifies the assignment rather than your account. If you need these records removed, that request must be directed to your agency, which decides in line with its own legal obligations.
Notification data
Push notification tokens are removed as soon as you sign out, uninstall the app, or turn off notifications, and are deleted automatically when they expire.
9. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request your data in a machine-readable format
- Objection: Object to certain processing of your data
To exercise these rights, contact us at the information provided below.
10. Children's Privacy
IMP is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will take steps to delete that information.
11. Third-Party Links and Integrations
IMP may contain links to third-party websites and integrates with third-party services (QuickBooks, Stripe, mapping services, etc.). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Frederick Interpreting Agency, LLC
Email: [email protected]
Phone: (240) 409-7972
Website: frederickinterpreting.com